RETURN POLICY

At shop.fornasaricars.com, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to return or exchange a product. Please review the following terms and conditions regarding our return policy:

1. Eligibility for Returns:

– Returns are accepted within 14 working days from the date of receipt of the goods.
– To be eligible for a return, the item must be unused, unworn, and undamaged, in its original packaging.

2. Process for Returns:

– If you wish to return a product, please notify us via written communication sent to Fornasari Digital di Giovanni Fornasari at contact@fornasaricars.com. Include your name, surname, order number, and reason for the return.
– Upon approval of your return request, you will receive instructions on how to proceed with the return.

3. Return Shipping:

– The cost of return shipping will be borne by the customer.
– We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items.

4. Refund Policy:

– Upon receiving the returned item and verifying its condition, we will initiate a refund for the full cost of the product.
– Refunds will be processed within a reasonable timeframe and credited to the original payment method used for the purchase.

5. Exchanges:

– We do not offer direct exchanges. If you wish to exchange a product for a different size, color, or variant, please follow the return process outlined above and place a new order for the desired item.

6. Digital Products:

– For digital products, no returns or refunds are offered after purchase unless the product is defective or not as described. Please ensure to review product details before making a purchase.

7. Complaints and Disputes:

– We value your feedback and are committed to resolving any complaints or disputes in a fair and timely manner. Please reach out to us via post, email, or through the contact form on our website.

8. Warranties:

– Our products are covered by legal guarantees against defects. If you encounter any issues with a product, please contact us for assistance.

9. Legal Compliance:

– Customers are responsible for ensuring compliance with local import regulations and laws regarding the use of our products in their respective countries.

10. Validity of Terms:

– These terms and conditions are subject to change without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on shop.fornasaricars.com, you agree to abide by the terms of our return policy. If you have any questions or concerns regarding returns or exchanges, please don’t hesitate to contact us. We appreciate your business and are here to assist you.